Complaint Procedures (Student)

All complaints must first be made to the following people in this order:

1. To the school Principal or centre Principal when the complaint concerns a decision made by the staff of a school or centre;
2. To the Sector Director and/or the Director of the service concerned by the decision; If applicable;
3. To the Assistant Director General or Director General.

Please be sure to have all the required information on hand and a clear idea of your expectations.

If you are not satisfied with the response you have received, you may lodge a written complaint with the Secretary General of the English Montreal School Board.

The Secretary General will contact you within five working days of receiving your complaint and will guide you through the necessary steps.

Once all the necessary steps have been followed, if you are still dissatisfied with the manner in which your complaint was handled or with its outcome, you may refer the matter to the Student Ombudsman, in writing, within 90 days of the incident in question. See section on Student Ombudsman below.